Our team is dedicated to providing the best customer service possible, from day-to-day fulfillment support to sharing the latest industry news and updates.

If you’re interested in reading our explainer articles, news, and company updates, visit our blog. Browse our FAQ below to learn more about how DCL can help your brand grow. Please contact us to inquire about partnering together.


What fulfillment software do you use?

DCL has an proprietary, built-in-house fulfillment platform with many capabilities. Called eFactory, our platform gives customers a real-time view into warehouse inventory, an easy-to-use order management system, transparent returns process, shipping cost estimate calculator, plus tons of visualized data and analytics ready to plug into reports.

eFactory is every customer’s command center—you can control your entire business from your fingertips to make faster and more informed decisions.

Get a demo of eFactory.

If I’m not a DCL customer can I still use eFactory?

At this time eFactory is for DCL Logistics customers only. We put a lot of effort into making it an industry leading tool and we want to provide that benefit to our customers specifically.