What We Offer – Fulfillment Services: Pick & Pack, Kitting, and Order Management

What DCL's Fulfillment Services Cover

Full-service fulfillment means a single partner handles receiving, storage, pick and pack, kitting, shipping, and returns, without a brand stitching together multiple vendors for each function. DCL runs all of these as one integrated operation rather than as separate add-on services bolted onto a basic warehousing contract.

Pick and pack is the core function. Every order, whether it is a single-unit DTC shipment or a multi-line wholesale purchase order, is picked, packed, and prepared for the carrier under the same order accuracy standard. DCL holds order accuracy above 99.8%, which at volume means dramatically fewer mis-picks, wrong-item shipments, and resulting customer service tickets than the industry benchmark of 99%.

Kitting and assembly combines multiple SKUs into a single sellable or shippable unit, whether that is a subscription box, a retail-ready bundle, or a promotional gift set. DCL runs dedicated value-added services teams for this work rather than pulling general fulfillment labor onto kitting tasks during peak periods, which keeps kit quality consistent even during November and December volume spikes.

Custom packaging covers branded mailers, inserts, and unboxing elements that brands use to differentiate the delivery experience. For beauty and cosmetics brands especially, where the unboxing moment carries real marketing weight, packaging execution is not a cosmetic detail. It is part of the product experience.

B2B and DTC fulfillment run through the same operational system rather than as separate workflows. A wholesale purchase order bound for a retail distribution center and a single-unit Shopify order both draw from the same inventory pool, picked according to each channel’s specific packaging and documentation requirements.

Industries DCL Serves

DCL specializes in seven categories where product handling, compliance, and packaging requirements are more demanding than general ecommerce fulfillment.

Consumer electronics fulfillment requires serialized inventory tracking for warranty and recall purposes, anti-static handling, and documentation that holds up to B2B quality audits. DCL’s ISO 9001:2015 certification across all US facilities gives electronics brands an auditable quality management standard behind every shipment.

Beauty and cosmetics brands need kitting capacity for gift sets and subscription boxes, careful handling for products with breakage risk, and packaging execution that matches the brand experience the product itself promises. Lot tracking matters here too, particularly for brands managing expiration dates across formulations.

Health and supplements fulfillment carries similar lot tracking and expiration management requirements, often compounded by FDA labeling considerations and a higher customer expectation around order accuracy, since a wrong supplement shipment is a different category of problem than a wrong t-shirt.

Medical devices carry compliance requirements that sit above standard ecommerce: FDA Medical Device Establishment Registration, HIPAA/HITECH business associate agreements, and serialized scan capture for lot-level traceability. DCL holds all three across its US facilities, along with ISO 9001:2015 certification, and operates dedicated value-added services teams for rework and refurbishment. Brands like Eargo, Kinsa, and Willow run Class I and Class II device fulfillment through DCL at scale.

Hardware and connected devices require serialized inventory at the unit level, DOT-compliant dangerous goods handling for lithium-ion batteries, and B2B distribution capability for enterprise and government accounts. DCL has supported brands including Samsara, Netradyne, Verkada, and Cisco Meraki with firmware re-flashing, postponement work, and hardware testing handled by dedicated teams rather than general fulfillment labor.

CPG, food, and supplement brands running retail alongside DTC need lot control tied to expiration dates, FIFO/LIFO rotation, and EDI compliance for big-box accounts including Kroger, Costco, Walmart, and Target. DCL holds FDA Site Food Facility Registration and supports virtual bundling through eFactory, letting brands create and track product bundles in the fulfillment platform without physical re-kitting. Magic Spoon, Starday Foods, and Cure Hydration run omnichannel CPG operations through DCL.

Sports and fitness brands combine the serialized tracking and battery handling requirements of consumer electronics with the retail distribution demands of CPG. EDI connections to PGA Tour Superstore, Dick’s Sporting Goods, and Costco sit alongside DTC and subscription fulfillment from the same inventory pool. Oura, Therabody, Shokz, and Arccos run both sides of that equation through DCL.

Brands in these categories share a common need: a 3PL that treats their product category’s specific requirements as standard practice, not a special request.

Fulfillment Center Locations and Shipping Zone Coverage

DCL operates a four-facility US network totaling over 680,000 square feet, positioned to minimize shipping zones and transit time across the country.

This network reaches 96%+ of the US population with two-day ground shipping, without relying on expensive air freight upgrades to hit delivery windows. A brand shipping primarily from the West Coast adds eastern coverage through Louisville and York rather than paying premium rates and absorbing longer transit times on every East Coast order.

DCL also operates international locations in Canada and Europe for brands with cross-border fulfillment needs.

Brands selling across Shopify, Amazon, and wholesale need every channel drawing from one inventory pool, not separate allocations that strand stock in one channel while another oversells. DCL’s eFactory platform gives real-time visibility into orders, inventory, and shipment status across every sales channel from a single dashboard. For a deeper look at the technology stack behind this, see our guide to omnichannel fulfillment.

DCL maintains native integrations with Shopify for DTC storefronts, Amazon Vendor Central and Seller Fulfilled Prime for marketplace orders, and NetSuite for ERP-level inventory and finance data. Wholesale and retail orders run through the same system with EDI support for routing guide compliance, so a Target or Walmart purchase order and a Shopify order both draw from the same shared stock.

Inventory updates propagate in near real time as orders are placed, which keeps available-to-sell counts accurate across every channel and prevents the oversell-and-cancel cycle that damages both Amazon account health and DTC customer trust.

SelectShip, DCL’s carrier optimization engine, evaluates carrier rates and service levels at the point of dispatch for every order, selecting the option that meets the delivery commitment at the lowest cost rather than defaulting to a single carrier contract. Brands moving from independent carrier management to SelectShip see shipping cost savings of 10 to 15 percent.

On-time shipping holds above 98.5%, supported by the distributed facility network that keeps most orders within ground-shippable range of their destination. For freight and LTL needs, particularly for retail replenishment orders, DCL’s carrier relationships extend beyond small parcel to cover palletized and bulk shipments.

Scalability: Growing From Startup to Enterprise

DCL’s volume sweet spot starts at 2,000+ DTC orders per month, with B2B and retail volume evaluated by order complexity rather than count, since a single wholesale purchase order can carry far more operational weight than a single parcel shipment. Brands below that DTC threshold may be better served by a 3PL built around lower-volume accounts.

Above that threshold, the same infrastructure that supports a growth-stage brand scales to support enterprise volume without a platform migration. A brand adding a new sales channel, entering retail for the first time, or scaling from one node to multiple facilities does so within the same eFactory and SelectShip systems rather than rebuilding its fulfillment stack from scratch.

Peak season scaling is built into the model rather than treated as an exception. Dedicated value-added services teams and a distributed facility network mean volume spikes around major shopping events do not require emergency staffing decisions or degraded service levels.

Why DCL: Proof Points and Benchmarks

DCL Logistics has operated as a 3PL since 1982, with over 680,000 square feet of US warehouse space across four facilities and a fifth opening in Perris, CA in June 2026. The proof points below reflect actual operational standards, not marketing targets.

Every DCL client has a dedicated account manager, not a shared support queue. DCL’s two proprietary platforms, eFactory for real-time operational visibility and SelectShip for carrier optimization, give brand operators direct access to the same data the warehouse floor operates on.

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