Questions & Support

Our team is dedicated to providing the best customer service possible, from day-to-day fulfillment support to sharing the latest industry news and updates. 

If you’re interested in reading our explainer articles, news, and company updates, visit our blog. Browse our FAQ below to learn more about how DCL can help your brand grow. Please contact us to inquire about partnering together.


What services does DCL Logistics provide?

We're a full service third-party logistics company, providing fulfillment services for business-to-consumer and business-to-business companies. We have over 30 years of supporting high-growth global business.

Services we offer include:

  • Ecommerce Fulfillment

  • Retail & B2B Logistics

  • Transportation Management

  • Reverse Logistics

  • Amazon Fulfillment Services

  • Kitting & Assembly

Learn more about our services

Where are your fulfillment centers located and do they all provide the same services?

We have 5 fulfillment facilities in the United States. All of them offer the same services and are ISO 9001 certified to ensure we provide the same operational quality. In addition, we have international fulfillment partners in Canada, Europe, and Asia that we're fully integrated with to ensure our customers can easily expand their global footprint.

Learn about our facilities

Who can I speak with regarding a package I received from you?

If you have received a package from one of our facilities that you have questions about or you need to return the package, please reach out to the Brand and/or Company who sold you the package first. Usually, you can find contact information on the packing slip in the package or on the website of the company.

If you cannot find the right information, you can reach out to us through our contact form and we'll assist you.

What is DCL’s expertise?

DCL Logistics is a 3PL providing flawless fulfillment to high-growth brands. Our customers are the heart of everything we do and we pride ourselves in the dedication we bring to customized fulfillment options for them.

Our values include quality and accuracy, people first, environmental responsibility, and ultimately a dedication to growth for our customers. Founded in 1982 in Silicon Valley, it’s in our DNA to provide the most modern tools and tech-forward approach to logistics and fulfillment.

What’s your commitment to environmental responsibility?

We have a total of 1,257 KW solar systems powering four of the five DCL Logistics facilities in the US, and plans to continue increasing that in the future. To augment our ability to generate our own power, we’ve implemented skylights in all our warehouses and only run our LED lights at night. Plus 100% of our forklifts are electric and are charged by our solar systems when idle.

While we can’t single-handedly eliminate the use of packaging, we can certainly create a standard of sustainable and recyclable materials. We primarily source recycled and compostable packing materials, including corrugated boxes, shrink wrap and biodegradable packing bags. We advocate that our clients correctly size their packaging to have as little waste as possible, we estimate this reduces excess by as much as 20% on a per order basis.

Ultimately, we align ourselves with partners who have demonstrated and share the same values and commitment to environmentally sustainable practices.

Read our environmental commitment