Support Help

Here you’ll find information about shipping & logistics, our software, our services, and many other topics. You can browse the categories on the left.

If you don’t find the answer to your question, please contact us.

FAQ

General

What services does DCL Logistics provide?

We're a full service third-party logistics company, providing fulfillment services for business-to-consumer and business-to-business companies. We have over 30 years of supporting high-growth global business.

Services we offer include:

  • Ecommerce Fulfillment

  • Retail & B2B Logistics

  • Transportation Management

  • Reverse Logistics

  • Amazon Fulfillment Services

  • Kitting & Assembly

Learn more about our services

Who can I speak with regarding a package I received from you?

If you have received a package from one of our facilities that you have questions about or you need to return the package, please reach out to the Brand and/or Company who sold you the package first. Usually, you can find contact information on the packing slip in the package or on the website of the company.

If you cannot find the right information, you can reach out to us through our contact form and we'll assist you.

What e-commerce platforms do you support?

We support the largest ecommerce platforms and ERP systems to seamlessly integrate with our systems. Some of the most popular technology platforms our customers' use include Shopify, BigCommerce, WooCommerce, Amazon, Netsuite, Shipstation, and many more. We have a custom API and an in-house development team to build and manage custom solutions for our customers.

Integrations

Where are your fulfillment centers located and do they all provide the same services?

We have 5 fulfillment facilities in the United States. All of them offer the same services and are ISO 9001 certified to ensure we provide the same operational quality. In addition, we have international fulfillment partners in Canada, Europe, and Asia that we're fully integrated with to ensure our customers can easily expand their global footprint.

Learn about our facilities