Reverse Logistics Services
Easily manage your entire return process to improve customers satisfaction and maximize your inventory.
Hassle-Free Product Returns for Maximum Customer Satisfaction
Flexible, Cloud-Based Reverse Supply Chain
DCL’s proprietary returns software, ReturnTrak, is a cloud-based application that allows your customer service team to generate return authorizations and tie them to conditions and actions before the return gets to our distribution center.
The system’s most powerful attribute is that it’s both a data repository and a control center, allowing you to measure the effectiveness of your return policies, streamline your inventory management, and satisfy your customer needs with a click of a button.
Comprehensive Reverse Logistics Program
Simplify all aspects of your returns process. With all forward logistics and reverse logistics under one roof, our team will help analyze your return rate, re-stock returned products quickly, and help you recapture value from returned items.
Whether you need rework, refurbishing, re-flashing, or proper disposal of returned items, our team has excellent quality control standards to improve product lifecycle and inventory management.
“The DCL team reacted and performed at a level that was phenomenal. We stayed at “day zero” throughout the entire Q4 sales rush—our customers were so happy to have orders shipped on time."
Learn moreReturns Management Solutions
Capture Value of Returned Inventory
We work to move the good inventory back into circulation quickly and cost effectively, without sacrificing customer service.
Refurbishing and Testing
We specialize in refurbishing and testing returned products, specifically re-flashing consumer electronics. Don’t lose money on returned products.
User-Friendly Returns Software
ReturnTrak includes a comprehensive suite of tools to manage your entire reverse logistics process, from tracking to restocking. It's a simple part of our platform with real-time data and seamless integration into your business.
Automated Customer Notifications
Keep your customers informed and happy with our automated communication tools. Take the guesswork out of customer satisfaction.
Quality Control
All DCL facilities and staff are ISO:9001 certified, which means we adhere to international standards of quality for all aspects of the warehouse, including returned merchandise and protocols.
International Return Support
Seamlessly integrate your international shipping and returns with your fulfillment flow. DCL has deep relationships with the industry’s best international shippers to help you improve overall supply chain management.
RMA Tracking
Easily monitor all RMA receipt times to track all returned merchandise and easily communicate refund expectations to your customers.
Analyze Trends
Get a competitive advantage with a robust data repository and historical information to more accurately forecast inventory and respond to customer return requests.
ReturnTrak is fantastic. Being able to make the returns process automatic, it helps me not having to worry about it, but it also helps customer support. Because it makes their life automatic and easier.
For me, having a robust system in place that can integrate with all the different partners, that can provide all the reporting, that can automate the returns process, is so valuable.
With DCL’s advice and expert team, Canary has instituted a new system for processing returned items, including a device recertification process, and a more robust system of collecting inventory data. Thanks to DCL’s changes we have seen significant cost savings!
With DCL everything is simplified, it’s a truly comprehensive solution. DCL has implemented a lot of technical solutions. Our EDI connects everything: RMA and reverse logistics, our API, our website bridges with Amazon. This is what I call comprehensive.
