Reverse Logistics
Easily manage the entire return process to keep your customers happy and maximize your inventory.
Returns Management Tracking Made Simple
Flexible, Cloud-Based Returns Management System
Whether products are damaged or no longer needed, we’ll make the returns management process easy and straightforward—we can restock, re-flash, quarantine, or dispose your returned inventory.
DCL’s proprietary returns software, ReturnTrak, is a cloud application that allows your customer service team to generate return authorizations and tie them to conditions and actions before the return even hits our docks.
The system’s most powerful attribute is that it’s both a data repository and a control center, giving you visibility to measure the effectiveness of your returns program and enabling you to make changes to the processes with a click of a button.
Effortless Returns for Maximum Customer Satisfaction
Reallocate Returned Inventory
We work to move the good inventory back into circulation quickly and cost effectively, without sacrificing customer service.
Refurbishment and Testing
We specialize in refurbishing and testing returned products, specifically re-flashing electronics. Don’t lose money on returned products.
Returns Software
ReturnTrak includes a suite of tools to manage your entire reverse logistics process, from tracking to restocking. Get real-time data through the entire journey.
Quality Control
All DCL facilities and staff are ISO:9001 certified, which means we adhere to international standards of quality for all aspects of the warehouse, including returned merchandise and protocols.
International Return Support
Seamlessly integrate your international shipping and returns with your fulfillment flow. DCL has deep relationships with the industry’s best international shippers.
RMA Tracking
Easily monitor all RMA receipt times to track all returned merchandise and easily communicate refund expectations to your customers.
Analyze Trends
Our tools give you a huge data repository and historical information to more accurately forecast inventory and respond to customer return requests.
“Working with someone who understood Best Buy’s routing guidelines and EDI integration was super helpful. DCL has a great reputation for helping smaller companies grow their sales channels from zero to actually shipping to retailers.”
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ReturnTrak is fantastic. Being able to make the returns process automatic, it helps me not having to worry about it, but it also helps customer support. Because it makes their life automatic and easier.
For me, having a robust system in place that can integrate with all the different partners, that can provide all the reporting, that can automate the returns process, is so valuable.
With DCL’s advice and expert team, Canary has instituted a new system for processing returned items, including a device recertification process, and a more robust system of collecting inventory data. Thanks to DCL’s changes we have seen significant cost savings!
With DCL everything is simplified, it’s a truly comprehensive solution. DCL has implemented a lot of technical solutions. Our EDI connects everything: RMA and reverse logistics, our API, our website bridges with Amazon. This is what I call comprehensive.