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    Warehouse & Shipping Times Tracker

    Insights into the shipping data and warehouse performance that affects your ecommerce business. Follow along to see average shipping times and DCL's warehouse stats. Updated monthly.

    Track Average Delivery Times

    Shipping Data to Ensure Fast Package Delivery

    As a premium fulfillment and logistics provider, we at DCL Logistics have access to robust shipping data. We use it to help our customers optimize their inbound shipping strategy and last-mile delivery flow. We update these charts monthly with the average data we see from our 6 US facilities.

    2024 DCL Average Performance Data

    99.89%

    On time order fulfillment

    98.96%

    Inventory accuracy

    99.64%

    Retail & B2B order accuracy. Higher accuracy limits risk of retailer chargebacks.

    99.99%

    Direct-to-Consumer order accuracy

    7 hours

    Average time from receipt to available inventory

    34 hours

    Average time to fulfill a retail order that requires retail routing guides or special instructions

    97.3%

    On time returns (RMA) processing

    55

    Net promoter score in 2024

    97%

    Coverage of US customers with 2 day ground shipping or less

    1.23%

    Average monthly employee turnover

    9.5

    Median employee tenure in years (LinkedIn data)

    Testimonials

    Magic Spoon

    Honestly, what makes DCL different is their emphasis on technology and design, and their dedication to customer service. Their eFactory dashboard and platform is far more advanced than other 3PLs we’ve been with; you can get a real time view of everything.

    Headshot of Greg Sewitz
    Greg Sewitz Co-founder
    Rachio

    DCL's level of service means we don't have to worry about top line revenue issues. Our customers are getting orders in a timely manner, which means that we're not dealing with order cancellation being a threat to our revenue.

    Headshot of Kim Sentovich
    Kim Sentovich CEO
    maude

    If you can't get your products to the customer in an efficient way—not damaged, sent on time—then it honestly doesn't matter. We recognize that there has to be a symbiotic relationship between our branding and our fulfillment. What’s most important is that everyone gets the whole picture for the customer.

    Headshot of Éva Goicochea
    Éva Goicochea CEO and Founder