Returns Visibility

Track returns just like outbound orders. Our platform gives you real-time visibility into return status, item condition, reason codes, and warehouse arrival—across all your channels.

Return Notifications

Get instant updates as returns move through each stage—initiated, in transit, received, inspected—so your team can stay proactive and your customers stay informed.

RMA Receipt Times

We scan and process RMAs promptly on arrival, helping you minimize delays, restock faster, and reduce refund wait times for your customers.

Customer Service Integration

Connect real-time reverse logistics data directly with your support team. Equip them with accurate, up-to-date return details to resolve issues quickly and enhance the post-purchase experience.

Trigger replacement orders automatically based on return type—whether you want to ship immediately or wait until the item is received—giving you full control over the customer experience.

Return and reintegrate serialized products efficiently—validate on receipt, flag mismatches, auto-recycle serials after a set interval.

Customize return-related emails with dynamic fields and auto-generated return label links—so your customers stay informed at every step, from request to resolution.

View all RMAs in one place—filterable and exportable—with key details: RMA #, type, dates, replacement order info, tracking, disposition, status, expiration, and source channel.

Capture required custom metadata during RMA creation—like gift message, reason code, or purchase details—using customizable fields.