eFactory

Order Fulfillment and Inventory Management Platform


eFactory enables you to manage and monitor your entire order fulfillment and inventory process in one place. It provides DCL Logistics' customers with real-time insights into their operational KPIs and performance at DCL Logistics’ fulfillment locations.

What’s new with eFactory 11

Easily manage all your orders, inventory, and returns with the best operations management software to grow and scale your business.

Customization

Complete control over your main dashboard with the ability to customize your charts, graphs, and key performance indicators (KPIs). Gain real-time visibility of your orders, inventory, and other facets of your business – all within the eFactory dashboard.

Enhanced Metrics

Choose from a dozen new and improved KPI tiles on your main dashboard, including order value and customer shipping charges. Attain deeper insight, with more data points, on what matters most.

Shipping Analytics

Create detailed reports of your domestic and international shipping distribution to quickly identify buying trends in various regions.

Operational Performance

Access to operational reports (e.g., on-time shipping, cycle count accuracy, RMA receipt time) for more operational visibility to help measure overall performance.

EDI Central

Get more control and visibility of your EDI connections. Route shipments to multiple DCL Logistics’ fulfillment centers.

Retailer Performance

Get advanced metrics and historical data for individual retailers within EDI Central, including retailer, order profile, and order trends.

Supporting Growth Companies Reach Their Milestones

Key Features

Reporting

Reporting to help you make informed business decisions

Build custom reports or use a variety of templated reports for your everyday needs. You can pull reports in real-time or schedule them to be sent directly to multiple email addresses when you or your colleagues need them. Your reports can be generated in xlsx, csv, or zip formats.

 

  • Choose from prebuilt reports
  • Create custom reports
  • Schedule reports to be delivered via email

Order Management

Full visibility and control of incoming orders

You get a detailed breakdown of all incoming orders and monitor where the orders are at in the fulfillment process. You have the ability to make changes to the orders, including destination, holds, and adjustments to the orders.

 

  • Detailed breakdown of incoming orders
  • Make changes to customer orders
  • Identify orders that have issues and need to be resolved

Dave Tu President of DCL Logistics

Item (Inventory)

Know your inventory

eFactory provides users with a real-time view of stock levels, on hold quantities, commitments, and incoming stock.

 

  • Detailed stock reports of all your inventory
  • Status of inbound inventory
  • Track inventory turnover

Metrics at a glance

Key metrics

eFactory provides 12 key performance indicator (KPIs) tiles that can be customized on your homepage to meet the individuals users’ needs. This allows our customers to quickly get the information they need and keep a pulse on their business.

 

  • 12 customizable KPI tiles, including 9 new ones
  • Orders, Open Orders, Back orders, Order Value, RMA, and Shipments

Metrics at a glance

Key metrics

eFactory provides 12 key performance indicator (KPIs) tiles that can be customized on your homepage to meet the individuals users’ needs. This allows our customers to quickly get the information they need and keep a pulse on their business.

 

  • 12 customizable KPI tiles, including 9 new ones
  • Orders, Open Orders, Back orders, Order Value, RMA, and Shipments

ReturnTrak (RMA)

Painlessly manage customer returns

Manage and monitor the entire return process through eFactory’s ReturnTrak. ReturnTrak enables you to manage the entire process, including monitoring RMA status (open/closed/cancelled), sending replacement orders, tracking incoming RMA receipts, sending return labels, and more.

Reporting to help you make informed business decisions

Build custom reports or use a variety of templated reports for your everyday needs. You can pull reports in real-time or schedule them to be sent directly to multiple email addresses when you or your colleagues need them. Your reports can be generated in xlsx, csv, or zip formats.

 

  • Choose from prebuilt reports
  • Create custom reports
  • Schedule reports to be delivered via email
Build custom reports

Full visibility and control of incoming orders

You get a detailed breakdown of all incoming orders and monitor where the orders are at in the fulfillment process. You have the ability to make changes to the orders, including destination, holds, and adjustments to the orders.

 

  • Detailed breakdown of incoming orders
  • Make changes to customer orders
  • Identify orders that have issues and need to be resolved
Manage and view all your orders

Know your inventory

eFactory provides users with a real-time view of stock levels, on hold quantities, commitments, and incoming stock.

 

  • Detailed stock reports of all your inventory
  • Status of inbound inventory
  • Track inventory turnover
Items (Inventory) dashboard

Key metrics

eFactory provides 12 key performance indicator (KPIs) tiles that can be customized on your homepage to meet the individuals users’ needs. This allows our customers to quickly get the information they need and keep a pulse on their business.

 

  • 12 customizable KPI tiles, including 9 new ones
  • Orders, Open Orders, Back orders, Order Value, RMA, and Shipments
Metrics on your main dashboard

Your data – anytime, anywhere

eFactory is a cloud-based platform to ensure you can access your data 24/7, anywhere in the world. You can access eFactory via our web portal or through our mobile iOS and Android app – click here to get the app.

eFactory - anytime, anywhere

Painlessly manage customer returns

Manage and monitor the entire return process through eFactory’s ReturnTrak. ReturnTrak enables you to manage the entire process, including monitoring RMA status (open/closed/cancelled), sending replacement orders, tracking incoming RMA receipts, sending return labels, and more.