Careers

“The strength of the team is each individual member. The strength of each member is the team.”

Phil Jackson, NBA Coach

DCL Logistics is looking for talented professionals who thrive in a fast paced, entrepreneurial environment, and want to be part of a team. We offer competitive pay and benefits. We are strongly committed to diversity and welcome applications from all individuals. If you are interested in logistics, please email your resumes to careers@dclcorp.com.



Available Positions

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Strategic Account Manager

Fremont, California & Louisville, Kentucky

DCL Logistics is a 3PL that offers state of the art fulfilment services in the United States with facilities in California and Kentucky. We offer highly customizable solutions that are designed to reduce costs, increase productivity, and improve the value of our clients’ brand.

 

With headquarters in Fremont, CA (Silicon Valley), DCL Logistics provides services to online and offline businesses, manufacturers, distributors, wholesalers, retailers and buyers. Our services span from warehouse fulfillment, freight delivery, EDI solutions, inventory management, and most critically customer service.

 

The DCL Logistics  Strategic Account Manager will be responsible for key account management on the highest level. Reporting to DCL’s President, the Strategic Account Manager, will be the primary, senior interface with the customer.

 

We are looking for a person with attention to detail, ability to multitask, true appreciation of excellence, self-motivation, and a can do attitude.

 

Responsibilities and Duties

• Ensuring the DCL-delivered solution(s) align with the Master Services Agreement and any associated Standard Operations Procedures (SOPs), Statements or Work (SOWs), and price schedules
• Ensuring ongoing service levels (SLAs) and customer satisfaction metrics are achieved
• Proactively identify, define, and close new opportunities
• Work in partnership with internal teams to develop and present process, program, and service level improvement opportunities with the goal of positioning DCL as our customer’s strategic business partner
• Managing overall client relationships, helping to guide clients in decisions and direction on their many programs and projects. You will be juggling all the related details, including SOPs, contracts, project plans, overall pricing, and product/promotion launches. You will work with a wide variety of clients, in many diverse industries, and provide creative, innovative solutions to highly complex client needs & business Challenges.
• Act as the “Voice of the Customer” to help define DCL priorities, strategies, processes, and operational improvements

 

Project Management / New Program Implementation Duties

• Work independently, and/or with Sales, to support new requirements and solutions for customers
• Coordinate, define, and create customer-required, unique SOPs and ensure internal DCL ownership responsibilities for customer deliverables
• Escalate to DCL operations any and all customer concerns and/or issues related to operations as they arise.
• In conjunction with Sales and Account Management, lead customer calls/meetings
• Identify and manage “scope creep” internally and with the client
• Ensure maximum customer service satisfaction, balanced by operational and business necessities, to create long-term customer retention.
• Design business processes and manage implementation of business processes and associated IT development in cooperation with the customer. Translate complex requirements into something that can be managed with excellence and operational efficiency; and communicate internally.

 

Ongoing Strategic Account Management Duties

• Develop and maintain deep and intimate customer relationships with all functional groups and levels within the client organization
• Problem solve quickly when issues arise with day-to-day client challenges by effectively working with site Customer Support Managers and/or Account Managers to execute client needs
• Primary responsibility for developing proactive solutions and process improvements leveraging DCL capabilities.
• Primary customer-facing contact for existing business, conflict resolution, compliance to SLAs, contract management, and negotiations.
• Operate as the internal customer advocate by identifying, understanding, communicating, and ultimately meeting customer requirements.
• Understand all client programs and their nuances, including pricing, SLAs & contracts/addendums
• Primary commercial and business liaison between the customer and DCL’s internal organization.
• Coordinate, consolidate, and provide senior management with timely reports on defined operational performance metrics (KPIs, SLAs, CARs, etc)
• Communicate actively up the organization with VP of Operations, VP of Sales, VP of Technology, and the President.
• Prepares, presents, facilitates and/ or directs periodic business reviews with clients, as required.
• Maximize DCL’s profitability through prompt and appropriate pricing, execution and invoicing of on-going business and special projects
• When aware, alert management of any changes in customer requirements which may impact resources (e.g. inventory levels, production requirements, payment problems).

 

Required Education, Knowledge, Skills, and Experience

• Bachelor degree or equivalent relevant work experience
• 5+ years in a senior level, client-facing relationship leadership role; in Account Management, Client Services, Customer Support, Operations or equivalent positions; in supply chain management, logistics, 3PL, distribution, fulfillment, or contract manufacturing environments; with proven experience working with VP level customer contacts.
• Demonstrated experience managing Fortune 500-level solution implementation and ongoing account management
• Ability to advise customers how to solve complex business problems.
• Strong initiative, leadership, negotiating, analytical and problem-solving/trouble-shooting skills
• Excellent oral & written communications, interpersonal, organizational, time and project management skills
• Excellent attendance is considered an “essential function” for this position
• Strong sense of urgency and ability to make timely decisions
• Mainstream ERP functionality, including reporting
• Strong PowerPoint and Excel skills
• Sound decision-making skills based on knowledge of DCL’s business, operational, and financial policies.
• Ability to verify, by sight, accuracy of product and paperwork
• Ability to work with mathematical statistics and complex business models/challenges.

 

We will reward you with a competitive compensation package, including full benefits. If you want to join an organization that wants to expand its horizon and penetrate untapped markets, and if you have a strong drive for success, we want to speak to you.

 

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Inventory Supervisor

Louisville, KY

DCL Logistics is a 3PL that offers state of the art fulfillment services in the United States with facilities in California and Kentucky. We offer highly customization solutions that are designed to reduce costs, increase productivity, and improve the value of our clients’ brand.

 

Our growing third party logistics company (3PL) seeks an Inventory Supervisor for our Louisville, KY location.  The DCL Inventory Supervisor will be responsible for Managing, Controlling and Directing the Materials, Inventory, Warehouse, and Receiving functions. This person will also Supervise and coordinate activities to ensure efficient operations is in accordance with ISO 9000.

 

We are looking for a person with attention to detail, ability to multitask, true appreciation for excellence, self-motivation, and a strong “Can Do” attitude.

 

 

 

ESSENTIAL FUNCTIONS:

  • Ensure correct workload planning for materials, inventory, and warehouse and receiving staff. Responsible for supervision, appraising performance, and training & development of staff.
  • Oversee and direct material movements in multiple locations, multiple tasks, cycle count, safety stock, kitting, and storage utilization. Coordinate with Customer Support and other internal departments to ensure adequately supply and efficient movement of materials to meet Production & Distribution schedules.
  • Develop, implement, and maintain integrity of Inventory database, process and cycle counts. Take ownership of One World.
  • Provide expertise to other departments in inventory, purchasing, work orders and sales orders.
  • Establish, monitor and audit operational procedures for verification of incoming shipments, handling and disposition of merchandise, keeping of warehouse inventory, equipment maintenance and protection, space utilization and facility.
  • Develop audit and monitor programs for cycle count, on time delivery, , claims for damages, and safety.
  • Serve as primary interface with customers and related suppliers on materials matters and issues. Maintain customer contact and represent DCL in customer meetings.
  • Improve/develop management systems for monitoring vendor performance.
  • Maintain integrity of Materials, Inventory, Warehouse and Receiving QWI. Train, document and implement in conjunction with QWI.
  • Report inbound freight damages and prepare and negotiate claims.
  • Implement and maintain preventative maintenance programs, ensuring effective equipment utilization.
  • Maintain Distribution floor organization, safety & cleanliness among staff. Continually ensure equipment and all safety measures are in place, and that all distribution staff has the required safety training.
  • Ensure maintenance of material handling equipment. Promptly address safety issues and ensure all processes/procedures are in compliance with OSHA standards.
  • Assure compliance to ISO 9000 and 14001 and the DCL Code of Conduct as this relates to management of these departments.
  • Audit processes and procedures for compliance & quality. Proactively review processes, identify potential problems, and provide recommendations to improve and maintain integrity of the process.

 

NON-ESSENTIAL FUNCTIONS

  • Ensure effective and safe maintenance of Company vehicles, forklift trucks, shipping facility and equipment.
  • Provide reports to customers and internal departments per request.
  • Perform other job responsibilities, as necessary and/or assigned

 

 

EDUCATION, EXPERIENCE AND SKILLS REQUIREMENTS:

  • 4+ years of progressive materials/warehouse experience or equivalent combination of education and experience, with 2 in a supervisory capacity.
  • Demonstrated leadership and strong interpersonal skills.
  • Strong inventory management control expertise.
  • Excellent problem-solving and trouble-shooting skills.
  • In-depth knowledge of computerized manufacturing systems (i.e. MRP)
  • One World experiences a plus.
  • Strong attention to detail, organizational, and follow-through skills
  • APICS and ISO Internal Auditor certifications
  • Forklift Certified Trainer
  • Communicates clearly and effectively.
  • AA degree preferred, or equivalent

 

We will reward you with a competitive compensation package, including full benefits. If you want to join an organization that wants to expand its horizon and penetrate untapped markets, and if you have a strong drive for success, we want to speak to you.

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Desktop Support Analyst

Fremont, California

DCL Logistics is a 3PL that offers state of the art fulfillment services in the United States with facilities in California and Kentucky. We offer highly customization solutions that are designed to reduce costs, increase productivity, and improve the value of our clients’ brand.

 

Our growing third party logistics company (3PL) seeks a Desktop Support Analyst for our Fremont, CA location.

 

The DCL Desktop Support Analyst will be responsible for front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. The IT Support Analyst must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.

 

The Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops and mobile devices. This position may require independent work, sharing information and assisting others with work orders.

 

Essential Functions:

• Coordinates activities in support of user training and assistance requests for all programs.
• Monitors assistance efforts periodically and provides assessment reports to management on status and recommendations for improvements.
• Confers with users and IT personnel to develop new approaches or alternatives to ensure that user assistance is being provided effectively and efficiently.
• Trains users in learning new company-provided applications and assists in problem solving for applications issues.
• Maintains records, logs and reports of assistance.
• Maintains network and PC preventive maintenance logging efforts to ensure network and data integrity.
• Tests new software applications and recommends purchase where required. Trains HD staff on new applications.
• Develops and writes department’s HD staff operational procedures.
• Other projects as needed
• Assure compliance to ISO 9000 and 14001 standards and adhering to the DCL Code of Conduct.
• Provide exceptional customer service in person, via phone and email as appropriate.
• Resolve Help Desk issues including troubleshooting hardware and software issues.

 

Education, Experience and skills Requirements:

  • Bachelor’s degree or two to five years of hands-on experience working in an end-user desktop support role or computer operations environment required.
  • Microsoft Office 2007-2016.
  • Windows 7, Windows 8, Windows 10.
  • Windows 2008, 2012 and 2014.
  • Remote Desktop Support
  • Active Directory and Patch management.
  • Advance printer / peripheral device troubleshooting.
  • TCP/IP, DNS and DHCP.
  • Ability to communicate both orally and in writing.
  • Ability to work with a diverse population.
  • Knowledge of policies and procedures of the Computer Services.
  • Knowledge of basic computer terminology and parts of a computer.
  • Knowledge of various necessary software and hardware programs.
  • Ability to manage multiple tasks or projects.

 

We will reward you with a competitive compensation package, including full benefits. If you want to join an organization that wants to expand its horizon and penetrate untapped markets, and if you have a strong drive for success, we want to speak to you.