Outsourcing Order Fulfillment 101

Outsourcing Order Fulfillment 101

Logistics can be one of the most important, and often complicated parts of operating a business. The complexity and increased consumer pressure and expectations that sellers need to meet makes managing the logistics process even more significant in today’s marketplace.

For a small company that is just getting off the ground, it can be possible to manage it yourself. However as you grow and demand increases it might make sense to consider outsourcing shipping and supply chain management.

This guide will help explain order fulfillment, why sellers choose to outsource order fulfillment instead of managing it themselves, and whether working with a 3PL to outsource your order fulfillment  might be the right option for your business.

 

What exactly is outsourcing order fulfillment?

Outsourcing order fulfillment means hiring a third party to manage parts of the order fulfillment process; this might include warehousing inventory, packaging items, or shipping orders out to customers. Depending on your order fulfillment needs, and which company you choose to work with, other services like  inventory management, kitting, returns, and many others might make sense to outsource also.

 

Third-party order fulfillment providers

If you choose to outsource the order fulfillment process to a third-party logistics (3PL) provider it means that they will handle the services below on your behalf using their own fulfillment centers, staff, and technology:

  • Warehousing
  • Picking
  • Packing
  • Shipping
  • Returns
  • Additional services as needed, and as available

 

Benefits of outsourcing logistics to a 3PL

There are numerous reasons why ecommerce sellers choose to have a 3PL handle their order fulfillment processes instead of trying to manage them in-house.

 

  1. You don’t need your own inventory storage

If your company has a successful product, and your are rapidly growing your inventory to meet customer needs, you know the feeling of overflowing   inventory, whether it’s in your home garage, office, storage space, or elsewhere. It’s an excellent problem to have, but strategizing solutions can be a huge hassle.

When you choose to outsource you order fulfillment, the 3PL can store all of your inventory for you without you having to take deliveries, handle the products, organize and sort everything. This leaves more space that might be needed for business operations (or your sanity!).

The 3PL will help you manage the flow of inventory from manufacturer to their fulfillment centers; they will alert you when the inventory levels get below a certain threshold and order more inventory to be sent to their fulfillment centers.

 

  1. Avoid the hassle of packing and shipping operations

There are many steps to successfully getting products sent to customers, each step can be time consuming, costly, and require significant industry knowledge to do them well. For example, finding the right sized boxes and protective packing material, printing labels, and coordinating with  the carrier or warehouse staff are all important to keep your fulfillment and logistics operation running smoothly. These tasks have large margin for error. Packing your products poorly can lead to damaged goods, and unhappy customers. Not to mention the hassle of return logistics, at scale. These are what a 3PL does! Leave the hassle to the experts who know the latest eco-friendly packaging, best ways to get your branding into all aspects shipping, and ways to lower cost when it comes to carriers and delivery options.

If you choose to rent a warehouse space, that is also costly and time consuming. It needs to be staffed, equipped, insured, as well as set up with necessary technology to operate and coordinate in our fast-paced age of information and 2-day shipping standards. And that is only to get it ready to operate. It is a long term commitment that requires knowledge and tremendous resources. Outsourcing order fulfillment to a 3PL can take all of those problems off your hands. Plus the right 3PL will have the latest technology to ensure speedy and accurate communication between the many players in the supply chain. Plus they can likely arm you with data to help optimize your products and logistics.   

 

  1. Keep your focus on  your business

Order fulfillment and logistics are undoubtedly significant to any seller, but they take up valuable time and energy that can be better spent in other ways.

If you’re tasked with managing inventory, warehouse staff, packing and picking, you can lose focus on scaling your business, generating sales, and growing your customer base.

Any seasoned business owner knows that is important to know when it is time to pass tasks to other people, delegate so you have the capacity to make decisions for the business at large. There can be a critical point when outsourcing order fulfillment processes to a 3PL is crucial to growing your business.

It  can free up time to improve and develop products, build your brand, and other important aspects of your business that you have the first hand knowledge to lead.

 

  1. Add industry experts to your team 

Successful order fulfillment entails coordinating many fast and accurate tasks across various people. Because of this, issues can quickly bubble up and become overwhelming to any business owner. These only increase as order volume and customer demand grows.

A 3PL is the industry expert on all things fulfillment and shipping, working with hundreds of various sellers and handling hundreds of thousands of orders, if not more. This allows them to negotiate with major shipping carriers and provide steep discounts on shipping costs that they then can pass on to sellers.

An established and successful 3PL has the infrastructure  to handle complicated needs as they arise, and mitigate issues quickly, which leads to more efficient scalability as your business grows.

If you find the right 3PL for your business, inherently they will become a close partner in making your business successful. It means you basically have an industry expert on your team. You can rely on your 3PL to send updates (of inventory or current industry trends) that keep you informed and help you navigate the shipping and logistics of your product.

 

  1. Cut costs by utilizing a 3PL’s multiple fulfillment center locations

If you are self fulfilling your orders, chances are they are only being shipped from one location. This can be more expensive and lead to increased transit times as you ship across multiple shipping zones to get your products to customers who are farther away from your single location.

Most 3PL’s have multiple fulfillment centers located in strategic areas across the country, allowing for products to be shipped out cheaper and faster than doing it in-house. By splitting your inventory between various warehouses it ensures that they can be stored closer to your customers, allowing you to provide two-day or next-day shipping that has more and more become the standard for most businesses.

 

  1. Fill and ship with top speed and accuracy  a 3PLs technology and analytics to help your business  

If you are self fulfilling orders it usually involves a time consuming manual order management process. If you outsource to a technology focused 3PL you aren’t simply getting their order fulfillment services, but additionally the top technology to help the speed and accuracy of your order fulfillment and shipping.  A 3PL should have tools that can lend data and analytics to help inform your future decisions to grow your business, decisions based on aggregated customer locations. By working with  a 3PL to generate this data, you can boost revenue, reduce cart abandonment, and meet higher customer expectations.

 

A 3PL should be able to integrate into your existing systems to connect your entire supply chain and provide the following:

  • Real-time tracking
  • Forecast inventory
  • Data driven decisions
  • Route orders to the fulfillment center closest to your customer
  • Offer expedited shipping
  • Additional services as needed and available

 

Bottom line

If you are considering outsourcing your order fulfillment process, finding the right 3PL company to manage your logistics and order fulfillment is one of many critical decisions you will need to make to ensure the long term health of your business. The right 3PL partner will properly support your businesses’ growth, become like a team member, help you navigate the complexities associated with logistics and supply chain, and ultimately, keep your customers happy by getting your products in their hands quickly and accurately.

While it may seem like a daunting task, it shouldn’t be. With proper preparation and asking the right questions, you should easily be able to identify the 3PL partner that’s right for you. Hopefully, these tips will help you with your preparation and decision making process.

If you have further questions, contact our support team here. We’re happy to help you make the best decision for your business. You can read DCL’s list of services to learn more, or check out the many companies we work with to ensure great logistics support.